Shipping Policy
Enjoy free shipping on all orders over $30! Simply add your favorite items to your cart, and we'll cover the delivery cost. For orders under $30, a flat shipping fee of $10 applies. We process all orders within 1-2 business days.
Please note, due to high shipping rates and delivery limitations, we're currently unable to ship to Hawaii, Alaska, the US Virgin Islands, or Canada. If you're located in these regions and wish to place an order, you can provide a US shipping address, and we'll gladly ship your products there.
For more information or questions, feel free to reach out to us via chat or email us at sales@featherstitchny.com.
Return Policy
Our Happiness Guarantee & Returns Policy!
Your satisfaction is our priority, and we want you to love your products.
Easy Returns: If for any reason you're not happy, you may return most items within 30 days of purchase for a refund to your original payment method or store credit.
How to Initiate a Return: Please contact us before initiating any return or replacement to receive a refund/return authorization and instructions.
Return Conditions: All returned products will be thoroughly inspected to ensure they meet our eligibility and condition requirements. Products must be in 'Like New' condition, in their original packaging, and free from damage, including any signs of use (this includes used sheets). Products that do not meet these conditions may not be eligible for a refund or replacement.
Processing Your Return: Return processing may take up to 5 business days from the time we receive your product.
In the event that the product you are returning does NOT meet the above requirements, we will:
- Photograph the merchandise and packaging, and prepare a detailed summary of our determination as to why the return was denied.
When returning an item, the following will apply:
- You have 30 days from the purchase date to return an item.
- You can choose to receive your refund as store credit or back to your original payment method.
- We are not responsible for packages lost in transit when you return them.
- Refunds are processed after we receive the returned item.
- Returned products must be unworn, in brand-new condition, and with their original packaging.
- Returns will be refused and no refund will be issued if the product shows any signs of use, wear, washing, or is in unsellable condition.
- Customers are responsible for return shipping costs when the return is due to their error, such as ordering the wrong size, or for the return of bulk orders.
- We'll cover return shipping costs if the product arrives damaged or an incorrect size is delivered due to our mistake. To process any returns, a product opening video and photographs are required as proof.
