Frequently Asked Questions
Where is my order?
You can easily track your order's progress using the shipment tracking number provided in your order confirmation email.
What should I do if my order shows as delivered but isn't there?
- Double-check the shipping address: Make sure the address on your order confirmation matches where you expected the package.
- Look around: Check for the package around your doorstep, mailbox, building lobby, or with a neighbor who might have accepted it for you.
- Wait a few days: Sometimes tracking can be delayed. Allow 3 business days after the marked delivery date for your package to arrive.
If your package still hasn't arrived after 3 business days:
Contact us: Reach out to our customer service team at sales@featherandstitchny.com. We'll be happy to help locate your package or find a solution.
Does Feather & Stitch offer free US shipping?
Free ground shipping is offered on all U.S. orders over $30. Shipping options and timelines are displayed at checkout. Please note we currently do not ship to Hawaii, Alaska, or Canada due to high shipping costs.
What is your return policy?
Not a perfect fit? No worries! We want you to be completely satisfied with your purchase.
If for any reason you're not happy, simply return most items within 30 days of purchase. A $8.99 return fee will be deducted from your refund. You can choose between a refund to your original payment method or store credit. After all, your satisfaction is our priority and you deserve products you love.
What certifications do your Bedding & Bath products have?
All our bedding and bath products are Oeko-Tex 100 certified and made with 100% organic cotton. These certifications ensure the highest standards for safety, comfort, and environmental responsibility.
How deep are your fitted sheets?
Our fitted sheets are designed for mattresses up to 18 inches deep. They feature extra-deep pockets and smart tags for easy placement. For more details, check out the size guide on each product page or the Product Care & Size page.
How should I care for my Bedding & Bath products?
Find detailed care instructions for all our bedding and bath products on our Product Care & Size page.
Do Feather & Stitch sheets wrinkle easily?
Our sheets are made with 100% natural cotton, which may wrinkle over time. However, with each wash, they become softer and more wrinkle-resistant. For minimal wrinkling, we recommend line drying or removing them promptly from the dryer.
Does Feather & Stitch have any sales events?
Yes! We typically have sales events happening throughout the year – Sign up for emails to be notified of our sales events.
All sales and discounts are while supplies last. Please note that sale discounts cannot be combined, and shipping fees are not discounted during sales events. Restocking fees may apply for oversized returns.
Does Feather & Stitch offer a Trade and Hospitality program?
Yes, we offer a Feather & Stitch for Business program designed specifically for businesses looking to purchase our products in bulk. We are proud to offer exclusive pricing and services to our Hospitality and Trade partners. To learn more about the program, eligibility, and how to get started, please visit our Wholesale page. A member of our team will be in touch upon submission of your details. Please write back to us to partner on commercial or residential design projects.
